If you can’t find your content after you sync your eReader or Walmart eBooks App, you might be signed in to the wrong account.

For example, if you share your eReader with another family member, you might have created two Walmart eBooks accounts.

When you buy content from Walmart eBooks, you’ll get an email receipt. The email receipt contains the email address that should be used to sign in to your Kobo eReader or Walmart eBooks App.

If you're having trouble signing in to your eReader with your credentials, make sure there are no spelling errors when entering your email address. A common error is mis-typing the letter "O" with the number zero. If you have the letter "O" in your account credentials, delete your entry and try entering your credentials again.

Step 1: Find the receipt of the missing content

Browse through your email account and find the email receipt from Walmart eBooks.

The email may start with a subject line similar to “Your Walmart Order Receipt for 1 item”. You can also try searching for “Walmart” within your inbox. 

Once you’ve found your email receipt, you’ll see the email account associated with the item.

The email will have a message that reads something similar to: “Thank you for your recent purchase from Walmart eBooks. We’ve added your item(s) listed below to this account: <your email address here>”

Step 2: Verify the email address on your Kobo eReader

Verify that the email address from your receipt (emailed to you after you purchased an eBook) is the same email address that’s signed in to your eReader.

1. Go to your Home screen. 
2. Tap the  More icon at the bottom of the screen. 
3. Tap Settings. 
4. Tap Accounts. 
5. Under 'Kobo', you'll see the email address that's signed in to the eReader.
6. Verify that the email address that you see is the same as the email receipt.
   • If the email matches: You are signed in with the correct account.
   • If the email does not match: Sign in with the email address shown on your Walmart eBooks receipt.

Step 3: Verify the email address on your Walmart eBooks App

Verify that the email address from your receipt is the same email address that’s signed in to your Walmart eBooks App.

1. Go to your Home screen. 
2. Tap the  More icon at the bottom of the screen. 
3. Tap Settings. 
4. Under 'Sign Out', you'll see the email address that's signed in to the Walmart eBooks App.
5. Verify that the email address that you see is the same as the email receipt.
   • If the email matches: You are signed in with the correct account.
   • If the email does not match: Sign in with the email address shown on your Walmart eBooks receipt.