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Troubleshooting your missing content in the Walmart eBooks App for Android

Troubleshooting books that won't open or display in your Walmart eBooks app for Android

If you're unable to open a book you've downloaded, or if the text appears distorted, often the problem can be resolved by signing out of the Walmart eBooks app, and then signing back in. You can also try this if you see the Loading indicator for more than 60 seconds.

Follow the steps below to sign out and back in to your Walmart eBooks app for Android.

  1. Tap the  Menu icon at the top of the screen.
  2. Tap Settings.
  3. Tap Sign out of Kobo.
  4. Tap Continue when the dialog prompt appears.
  5. Open the All Apps page on your smartphone or tablet.
  6. Tap the Walmart_app_icons_Dark_RGB_Android.png Walmart eBooks App icon.
  7. Tap Sign In.
  8. Enter your email address and password. Tap Forgot Password? if you've forgotten your password, and follow the instructions.
  9. Tap Continue.

Re-downloading content in your Walmart eBooks App for Android

If you see the Download arrow on the cover of an eBook or audiobook, it means it isn’t downloaded to your device. 

When you tap the Screen_Shot_2018-08-02_at_11.25.25_AM.pngDownload icon it should change to a Download Progress icon.

If you have a good internet connection and can’t download or open content, or if you can’t open a chapter or article or turn a page, please complete the steps below.

  1. Tap the Walmart_app_icons_Dark_RGB_Android.png Walmart eBooks App icon.
  2. Tap the  Menu icon at the top of the screen.
  3. Tap All Items.
  4. Tap Books or Audiobooks depending on which item you'd like to download.
  5. Press and hold the cover of the item that's causing the problem.
  6. Tap Remove.
  7. Select This Device.
    Note: If you don't see This Device, the eBook or audiobook isn't downloaded. 
  8. Tap Remove.
  9. Tap the cover to download the eBook or audiobook again.

Clearing data and restarting the Walmart eBooks App for Android

When you clear data from the Walmart eBooks App, it forces a re-sync for the app and the items you've downloaded from Walmart eBooks.

Often clearing app data will fix any problems with eBooks or audiobooks on the Walmart eBooks App. If you’re using a phone or tablet, switch to a Wi Fi network before you re-download your items.

  1. Open your device’s settings.
  2. Under Device, tap Apps.
  3. Tap the Walmart_app_icons_Dark_RGB_Android.png Walmart eBooks App icon.
    The options for the Walmart eBooks App will appear.
  4. Tap Force Stop.
  5. Tap OK.
  6. Tap Clear Data.
  7. Tap OK.
  8. Open the All Apps page on your smartphone or tablet.
  9. Tap the Walmart_app_icons_Dark_RGB_Android.png Walmart eBooks App icon.
    The Walmart eBooks App and your Library will re-sync.

Restoring missing books you've purchased

You can recover deleted items on your account. If you purchased an item and can't find it on your Walmart eBooks App, you may have accidentally deleted the item. 

To learn how to recover deleted items, follow the steps in the link below:

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