You can contact Walmart eBooks customer care to get a different item that is of equal value if:

• You accidentally purchased a digital eBook or audiobook card for an item that you already own.
• You receive a digital eBook or audiobook that you already own as a gift. 

Note: Walmart eBooks cannot deliver more than one copy of the same item to the same account. Verify that you have the item that you’re trying to purchase by following the steps below.

Finding an item on your Walmart eBooks account on the Walmart eBooks site

You can sign in to Walmart eBooks and see the eBooks and audiobooks you purchased.

1. Go to the Walmart eBooks site.
2. Click Sign in at the top of the screen.
3. Click Continue with Walmart.
4. Enter your credentials and click Continue.
5. Click My Account at the top of the screen.
6. Click My Books.
7. Enter the book’s title or author name in the search bar on the top-right corner of the screen.
8. Click the magnify glass icon or press enter on your keyboard.

You’ll see the book’s cover if the book is in your Walmart eBooks account. If you don’t see the item you’re looking for, try searching your account Archive. 

Finding an item in the ‘Archive’ menu on the Walmart eBooks site

If you don’t see your book after searching by following the steps above, try searching your Archive.

1. Go to the Walmart eBooks site.
2. Click Sign in at the top of the screen.
3. Click Continue with Walmart.
4. Enter your credentials and click Continue.
5. Click My Account at the top of the screen.
6. Click My Books.
7. Click Archive at the top of the screen.
8. Enter the book’s title or author name in the search bar at the top-right corner of the screen. If you see the book’s cover, it means you moved your book into your Archive, and you own the book.
9. Click the  3-dots icon next to the book that you want to recover.
10. Click Restore to Library.
11. Click Yes, Move to Library. Your book will be moved back in to the ‘My Books’ menu. You can start reading by syncing your Walmart eBooks App or eReader.